DATA PROCESSING AND PROTECTION

Before visiting, browse or use the ENERCLIMA portal, the user must read and accept the following general conditions:

The use of any of the ENERCLIMA services implies the adhesion and express acceptance of all general conditions by the user.

ENERCLIMA reserves the right to modify these general service conditions at any time, so when the user accesses the portal, they should always review the said conditions.

I know, at any time, the user does not wish to accept the general conditions of service provision, you should stop using the portal.

Personal data collected and processed by ENERCLIMA as part of its activity, are limited to those strictly necessary for the purposes for which they are collected, namely: identification data, contact details, data billing, site navigation data, as well as those that are strictly necessary for the supply of products and services or preparation of requested budgets.

When filling out the purchase or information request forms, declares that it authorizes the collection, processing and use of your personal data, for the purpose of bidding and supplying goods and / or providing services and that they may be communicated to external service providers for the same purpose of making proposals for the supply of goods and / or services. You declare that you are aware that Empresa Enerclima - Babo & Brooch Unip. Lda .., NIPC 508051940, Headquarters at Rua São Salvador nº 1028, 4560-066 Croca Penafiel, will keep your personal data for as long as necessary for the submission period of proposal for the supply of goods and / or services, for the commercial monitoring of the same, respective billing and compliance with legal obligations. The company informs that the processing of information is guaranteed in accordance with the General Regulation on the Protection of Personal Data - Regulation no. 2016/679 the European Parliament and the Council, of 27 April 2016, laying down rules on the protection of, processing and free movement of personal data of natural persons and which applies to all entities that process such data. The address of the data protection officer is: babo.brochado.lda@hotmail.com. The customer has the right to obtain confirmation on data subject to processing by ENERCLIMA, this is, you have the right to access your personal data, rectify the inaccurate data or request its deletion, when they are no longer needed in view of the purpose for which they are intended.

ENTREGAS

For orders weighing up to 10 Kg, the delivery time is 3 until 5 business days after proof of payment.

For large orders and high weight, the delivery time is 4 until 10 working days, and before accepting the order and the respective payment Enerclima will agree with its customers how to receive the products purchased in our Online Store.

Deliveries to the islands or outside mainland Portugal, transportation and collection will be the responsibility of the customer, except for exceptions analyzed on a case-by-case basis.

A ENERCLIMA is not responsible for any damage or delay that may occur during the transport of the order to the customer, since it is the entire responsibility of the carrier.

SHIPPING COSTS

For orders weighing up to 10000g:

Weight up to 2000g CTT Expresso: 7,99 €

Weight 2001g – 5000g CTT Expresso: 12,55 €

Weight 5001g – 10000g CTT Expresso: 16,68 €

For orders weighing more than 10000g: shipping costs on request upon delivery by our means or via carrier.

FORMAS DE PAGAMENTO

Antes da finalização da encomenda é apresentado ao cliente 2 modos de pagamentos: Cheque ou Transferência Bancária. Em ambos os casos Enerclima combinará com os seus clientes a forma de finalização de compra.

PRODUTOS

Unless otherwise stated, prices always correspond to one unit.
Atenção: Devido a eventuais alterações de fornecedores, as imagens dos produtos poderão não corresponder exactamente ao produto.

Em caso de ruptura de stock a Enerclima não pode garantir que o preço do produto não se altere. However, payment and shipping will only be accepted after confirmation of stock replacement, and after the customer is informed and agrees to keep the order within the delivery deadline .

DEVOLUÇÕES

Nos termos do DL nº 143/2001, of 26 de Abril, designadamente do seu art. 6º, o consumidor dispõe do direito de livremente resolver o contrato no prazo de 14 dias, desde que o mesmo se encontre em devidas condições de utilização (incluindo a embalagem original, manuais e acessórios).
Only the amount paid for the product will be returned. Os portes de envio são de inteira responsabilidade do cliente, em toda e qualquer circunstância.

GARANTIAS

Equipment warranties are for two years with the exception of protective or wear equipment or equipment with extended warranties under maintenance contracts. The equipment warranty is designed by the respective manufacturers, under the terms defined by them in the documents delivered with the equipment. By omission of documents, the 2 years of warranty determined by EU standards.
As garantias não cobrem:
1.Danos provocados por uso indevido ou abusivo.
2.Danos provocados por transporte fora das embalagens originais.
3.Danos provocados por má protecção dos equipamentos.
4.Equipamentos abertos por entidades estranhas à Enerclima.
5.Equipamentos que tenham sofrido tentativas de reparação, ou mesmo reparação, fora dos nossos serviços de assistência.

Após aceite, o objecto em reclamação será enviado para o respectivo serviço de assistência.

DOUBTS

If you have any questions about the general conditions of sale, por favor contacte-nos preenchendo este formulário de contacto.

COMPLAINT BOOK

ELECTRONIC COMPLAINT BOOK
You can submit your complaint in electronic format, with the same value as complaints submitted in physical format, through complaint book.